Overview
This guide shows you how to submit a support ticket to the Funio technical and customer service teams. By following these steps, you will send your inquiry directly to our support agents, allowing you to track the progress and resolution of your request directly from your client area.
Prerequisites
An active Funio account.
Valid login credentials for your Funio Hub account.
Details regarding your inquiry (such as error messages, affected domain names, or billing questions).
Expertise level: Beginner
Completion of the task: 3 minutes
How to do it?
Start a conversation from the Funio Hub
Connect into your Funio Hub.
Click on Assistance
Be careful, the conversation window will open at the bottom of the page.
Follow the instructions
Describe your request
An agent will respond to you as quickly as possible depending on the number of requests. Don't worry, your requests are always a priority for us and we will answer your message within the next hour upon receipt.
Start a conversation from our website
You can go to our website, then on the bottom of the page, and click on the green button to start a conversation. As easy as pie!
Some Tips for your requests
It is not always easy to describe a problem, but giving the necessary information to our team it will allow us to assist you correctly and speed up the resolution process.
Specify your domain name
It’s the main link to your service. If we know the domain name of the plan or service in question, it will be easier for us to identify the problem. We remind you that a hosting plan may contain many domain names.
Describe your product, service, or server
This will help us verify the problem. A domain name may have several services.
Use keywords
The keywords will allow you to describe your problem more quickly, easily, and efficiently without wasting too much time in describing your problem.
Link the following words depending on your problem:
Domain name:
Product: domain name, shared plan, VPS, SSL, Cakemail, anti-spam
Service: registration, renewal, transfer, upgrade, migration, configuration, recovery, mail, FTP, billing
Status: suspension, blocking, slowness, unavailable, down
Give a brief description of the problem
A brief description will help us understand the problem. Long descriptions can cause the loss of important details for solving your problem.
Note: Please take into consideration that it is not an instant messaging system, but rather a point of contact with our support service.
Troubleshooting & FAQs
Where can I see replies to my open tickets?
You can view all active and resolved tickets by logging in to Funio Hub and navigating to Support > My Tickets. You will also receive email notifications whenever a support agent replies.
What if I cannot attach a file?
Ensure your attachment file format is supported (such as
.png,.jpg,.pdf, or.txt) and does not exceed the maximum upload size limit. If needed, compress your files into a.ziparchive.What should I do if I can't log into my account to open a ticket?
If you are locked out of your account, use the public contact form on the Funio website or reset your password using the Forgot Password? link on the login page.
Summary / Next Steps
You have successfully submitted a support ticket to the Funio team. Next, learn how to access your hosting management tools here → How to Access Your cPanel Account.