Overview
This guide walks you through adding, modifying, or removing user access on your Funio Hub account. User management allows you to securely invite team members or external developers while controlling exactly what permissions they hold. By the end of this guide, you will know how to safely share account access without sharing your primary login credentials.
Prerequisites
Expertise level: Intermediate
Completion of the task: 3 minutes
An active Funio account.
Owner-level (primary account holder) access to the Funio Hub.
The email address of the person you want to invite.
How to Do It?
Log in to your Funio Hub account at
[https://hub.funio.com].Click Hello, [Your Name]! (or your profile icon) in the top right-hand corner, then select User Management.
Enter the Email Address of the user you wish to invite.
Select the access type:
All Permissions: Grants full management rights to billing, services, and account settings.
Choose Permissions: Allows you to select specific capabilities (e.g., Billing, Technical Support, Domain Management).
Click Send Invite.
💡 Tip: The invited user will receive an activation email. Their account status will remain "Pending" until they accept the invitation and set up their own password.
Troubleshooting & FAQs
How do I modify permissions for an existing user?
Navigate to User Management, locate the user in the list, click Manage Access, update their permission checkboxes, and click Save Changes.
What if the invited user does not receive the email invitation?
Ask them to check their spam or junk folder. You can also click Resend Invite next to their name in the User Management list.
How do I remove access for a former team member?
In the User Management section, locate the user and click Remove Access. Their access privileges will be revoked immediately.
If you send an invitation to an email address for an existing account, they can access the client account using their existing login credentials. If the email address does not correspond to an existing account, they can create one.
This user will get access to your customer hub allowing them to take actions on the services to which you have granted permissions.
If the user as access to more than one account, once he connects to the Funio Hub he will have a menu to choose which account he wants to access.
Once he is connected to an account he can always switch to another account by going on his Name on top right and clicking on Switch Account.
Summary
You have successfully managed user access for your Funio Hub account.