When you encounter issues uploading files or images to your website, there are many solutions you can try to diagnose and resolve these issues. Most of the time these issues are related to file compatibility, size limits, or temporary connection problems.
How to fix the upload issue
Clear your browser cache: Before you attempt any other solutions, clear your browser cache. You may also want to wait a few minutes and then try uploading the file again, as it’s sometimes a temporary glitch. If the problem persists, proceed to the next solution.
Check Server File Permissions: Ensure the uploads folder (commonly wp-content/uploads for WordPress sites) has the correct permissions set (typically 755 for folders) to allow the server to write files to it.
Increase PHP Limits: File upload failures might be due to low server memory or strict file size limits. You may need to increase values like
upload_max_filesize,post_max_size, andmemory_limit.
For Wordpress site you can also increase the memory limit by adding the following code to your wp-config.php file:define('WP_MEMORY_LIMIT', '256M');Deactivate Plugins/Themes: Conflicts between themes or plugins can cause upload issues. Deactivate your plugins and try to upload again. If the upload is successful, reactivate them one by one to isolate the conflicting plugin.
Disable ModSecurity (temporarily): ModSecurity, can mistakenly block image/file uploads. If you suspect this, you can disable it temporarily from your cPanel under Security > ModSecurity.
Contact Funio technical support: If all else fails, reach out to our support team. We can check for server-specific configurations or issues that may be blocking uploads.