Retrieving Email Headers

In email problem diagnostics we often need to be able to view the full email header. This allows us to see where the email has come from, where it has gone, and went through which server. Here is what an Email Header looks like:

Windows Clients

Microsoft Outlook Express 5 and 6

1. Select the message.
2. Click the File menu > Properties > Details
3. Click Message Source. Highlight, copy, and then paste everything from this window (Ctrl A and Ctrl C).

Microsoft Outlook 2010

1. Open the e-mail and locate the Message tab
2. Select the Message Options arrow
3. A pop-up window will appear on your screen containing a section with internet headers.
4. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information.

Microsoft Outlook 2007

1. Right-click the message in the Inbox.
2. Select the Message Options sub-menu.
3. From here, a Message Options pop-up window will appear on your screen. The Internet header information is located at the bottom of the pop-up window.
4. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information.

Microsoft Outlook 2000, 2002/XP, and 2003

1. Double-click the message that you want to open.
2. Go to View > Options
3. Copy the text from the Internet Headers section.

Mac OS Clients

Mac Mail

1. Select your Message.
2. Go to View > Message >
3. Click on Long Headers
4. This will display a Long header for the message; you can copy it there.

Microsoft Outlook Express for Mac

1. Select the e-mail.
2. From the View menu, select Source.
3. A pop-up window will appear on your screen containing the e-mail with full headers
4. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information.

Mac Outlook 2011

1. Open Outlook 2011.
2. Click the message you wish to view the header for
3. Right click the message and select 'view source'
4. The headers will be at the top
6. From here, highlight, copy, and then paste everything from this window (Ctrl A and Ctrl C).

Microsoft Entourage 2008 for Mac

1. Click on the email message
2. Right click the message
3. Click on Source
4. A window will open with the full headers
5. From here, highlight, copy, and then paste everything from this window (Ctrl A and Ctrl C).

Microsoft Entourage 2004 for Mac

1. Double-click the message to view it.
2. From here, click View and Internet Headers.
3. Copy the entire text in the headers box at the top.

Multi-Platform Clients

Thunderbird Mail

1. Select the email
2. Go to View > Headers > All
3. The header section will now have more information that you can copy.
4. To hide the full headers again, click View > Headers > Normal

Alternately, you can...
1. Select the email.
2. Click on the "Other Actions" button on the top right-hand side.
3. Select "View Source".
4. Copy the Header details there.

Eudora

1. Double-click the subject line to open the e-mail.
2. Click the "blah blah blah" button to reveal the headers.
3. Copy the email headers there.

Free Web-based Clients

Hotmail

1. Open the message you want to view the headers
2. Click on the down arrow next to the Reply link.
3. Select View Source to open a new Window with the full headers.
4. Copy the header information.

Google Mail (GMail)

1. Open the message that you want to view the headers.
2. Click the down arrow next to the Reply link.
3. Select Show Original to open a new window with the full headers.
4. Copy the header information.

Yahoo! Mail

2. Click the Options link on the left-hand navigation bar.
3. Click the Mail Preferences link on the right.
4. Locate the Show Headers heading and select All.
5. Click the Save button to put your new settings into effect.

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