To cancel a service or domain, you must do it from your Funio Hub.
Before terminating your product or service, Funio would like to rectify any problems that might lead you to consider cancelling. Please contact us we will be pleased to put things right or to match any competitor's price.
If your mind is already made up, please follow the instructions below. We would appreciate your feedback, which will help us improve our services.
Note: We accept only cancellation requests coming from your Client Area.
Prerequisites
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Access to Funio Hub
How to cancel a service?
- Connect to your Funio Hub
- Click on My Services
- Click on the status button of the product you wish to terminate
- Click Request Cancellation on the right sidebar
- Fill the form
You can decide not to renew the domain name associated with your plan. Termination of your product or service could be immediately or at the end of your renewal period.
If you already have an invoice related to the renewal of this service, don't hesitate to contact us to ensure the cancellation of this invoice.
How to cancel a domain?
- Connect to your Funio Hub
- Click on Domains
- Click on the status button of the domain you wish to terminate
- Click Auto Renew option on the right sidebar
- Click on Disable Auto Renew red button
If you already have an invoice related to your domain renewal, please contact us to ensure the cancellation of this invoice.
Note: The renewal of a domain name is irreversible. If your domain has been renewed, Funio cannot cancel and refund the renewal.
Important
Funio generates invoices for your recurring services or domains in advance to facilitate your online experience and avoid additional charges after the due date. This way, you can cancel a service or domain name within ten days of creating the invoice before our system makes a direct debit.
If you would like a refund, our customer service team is here to help and provide a refund if applicable.
Related Articles
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References
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