A tool to diagnose network issues
A traceroute is the tracking of a packet sent to a server. During its route, this packet goes through several network devices (routers, firewalls, etc.) and then finally reaches the server. With the traceroute command, you can see the IP as well as the response time between each hop (router, firewall, etc.).
How to do it?
Open the terminal on your computer
Windows: Ctrl+R > cmd > Enter
Linux ou Mac: Applications > Utilities > Terminal
2. Type the following command, with an IP address or a domain name:
Linux ou Mac
3. Provide the result (copy-paste or screenshot) to the technician that requested it