Main issues related to publishing website with own Web-designing program and their solutions
Prerequisites
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Access to cPanel or
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Access to Funio Hub
Task completion: 15 minutes
Expertise: Intermediate
How to do it?
What is common to all web-designing software is that publishing can be made through FTP. In a nutshell, here is what you want to do:
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Find the publishing options of the program.
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Select the FTP publishing option type.
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Enter the FTP information as supplied in your Welcome Email to our services.
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Specify the directory to publish to /public_html/
Please note that the syntax might differ from program to program
Common Problems
Connection error due to authentication failure (Username and/or password)
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Make sure you are using the username and password specified in the Welcome Email we sent you. If you have changed the cPanel password, you will need to use that password for FTP connection as well.
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Can you connect to the control panel with the username and password you are using for the FTP connection? If this does not work, please contact our support team for assistance in resetting your password.
The publication went smoothly, but I still get the cPanel basic Page
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You might be looking at the cached version of the site for the domain. Simply empty your browser's cache and refresh the page. Some browsers require you to close them before attempting to look at the page again.
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Make sure the files you uploaded are in the /public_html/ folder. You can do that by using an FTP client (i.e. Filezilla, SmartFTP, Cyberduck, etc.) and see if your files are in the public_html folder. If they are not, transfer the files there
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HTML is prioritized by default. Our basic index file that displays the cPanel page is called index.html. If your site is using index.php, per example, you can remove the current index.html file, or rename it.
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If you are using ASP, your index is often called default.asp. You would need to edit the .htaccess file and enter the following line:
DirectoryIndex default.asp
The publication went smoothly, but I'm getting my old server's website
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You might be looking at the cached version of the site for the domain. Simply empty your browser's cache and refresh the page. Some browsers require you to close them before attempting to look at the page again.
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Your domain's DNS is pointing to your old server. You would need to change the DNS of your domain by contacting your domain registrar and change the DNS values to the ones specified in your welcome letter.
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You can make a DNS lookup by using a whois lookup tool found on sites like who.is, or http://whois.domaintools.com.
The publication gave a server error such as “server unreachable"
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Make sure you are connected to the internet.
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Make sure you used the correct server name as specified in your Welcome Email.
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Make sure the port is set to 21.
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Can you reach the server name in your browser? If not, please contact our support team for assistance
Publication gave error concerning the /public_html/ directory
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Certain programs do not like the “forward-slash” ( / ). Simply remove it in the directory field and enter: public_html
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You can create an FTP username that has unique access to public_html.
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Depending on the program you are using, you might want to publish your site locally on your computer (not with the FTP publishing method). Once the site has been published locally, you can transfer the files and folders through an FTP client (i.e. Filezilla, SmartFTP, Cyberduck, etc.), in the /public_html/ directory.
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