Publising with your own Web-Designing Program

Publishing

What is common to all web-designing softwares is that publishing can be made through FTP. In a nutshell, here is what you want to do:

  1. Find the publishing options of the program.
  2. Select the FTP publishing option type.
  3. Enter the FTP information as supplied in your Welcome Email to our services.
  4. Specify the directory to publish to: /public_html/

Please note that the syntax might differ from program to program

Common Problems

Connection error due to authentication failure (Username and/or password)

  • Make sure you are using the username and password specified in the Welcome Email we sent you. If you have changed the Control Panel's (Panelbox) password, you will need to use that password for FTP connection as well.
  • Can you connect to the control panel with the username and password you are using for the FTP connection? The Control Panel is located at s###.panelboxmanager.com/cpanel (where ### is the server number on which you are hosted, as specified in your Welcome Email).
    If this does not work, please contact our support team for assistance on resetting your password.

Publication went smoothly, but I still get the Panelbox basic Page

  • You might be looking at the “cached” version of the site for the domain. Simply empty your browser's cache and refresh the page. Some browsers require you close them before attempting to look at the page again.
  • Make sure the files you uploaded are in the /public_html/ folder. You can do that by using an FTP client (i.e. Filezilla, SmartFTP, Cyberduck, etc.) and see if your files are in the public_html folder. If they are not, transfer the files there
  • html is prioritized by default. Our basic index file that displays the Panelbox page is called index.html. If your site is using index.php, per example, you can remove the current index.html file, or rename it.
  • If you are using ASP, your index is often called “default.asp”. You would need to edit the .htaccess file and enter the following line:
    DirectoryIndex default.asp

Publication went smoothly, but I'm getting my old server's website

  • You might be looking at the “cached” version of the site for the domain. Simply empty your browser's cache and refresh the page. Some browsers require you close them before attempting to look at the page again.
  • Your domain's DNS are pointing to your old server. You would need to change the DNS of your domain by contacting your domain registrar, and change the DNS values to the ones specified in your welcome letter. They are ns1.panelboxmanager.com / ns2.panelboxmanager.com / ns3.panelboxmanager.com / ns4.panelboxmanager.com
  • You can make a DNS look up by using a whois lookup tool found on sites like who.is, or http://whois.domaintools.com.

Publication gave a server error such as “server unreachable"

  • Make sure you are connected to the internet.
  • Make sure you used the correct server name as specified in your Welcome Email.
  • Make sure the port is set to 21.
  • Can you reach the server name in your browser? i.e. http://s###.panelboxmanager.com where ### is the server on which you are hosted, as specified in your Welcome Email.
    If not, please contact our support team for assistance

Publication gave error concerning the /public_html/ directory

  • Certain programs do not like the “forward-slash” ( / ). Simply remove it in the directory field and enter: public_html
  • You can create an FTP username that has unique access to public_html. 
  • Depending of the program you are using, you might want to publish your site locally on your computer (not with the FTP publishing method). Once the site has been published locally, you can transfer the files and folders through an FTP client (i.e. Filezilla, SmartFTP, Cyberduck, etc.), in the /public_html/ directory.
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