When an IP address is banned due to too many failed login attempts, it can temporarily prevent access to your account. This article explains why this occurs, steps to resolve the issue, and tips to prevent future bans.
Understanding IP Bans
IP bans are a security measure triggered by excessive failed login attempts. These bans are temporary and are designed to protect accounts from potential security threats, such as unauthorized access attempts.
Steps to Resolve an IP Ban
If your IP address has been banned, follow these steps to regain access:
Wait for the Ban to Expire - In many cases, IP bans are temporary and will automatically lift after a waiting period. Avoid attempting to log in repeatedly during this time as it may reset the countdown.
Contact our support team to have your IP unblocked - If you can’t wait for the ban to expire or need immediate access, contact our support team to have your IP address unblocked on the server firewall.
Preventing Future IP Bans
To avoid IP bans in the future, consider the following measures:
Use Correct Login Credentials: Double-check your username and password before logging in to reduce failed attempts.
Complete 2FA Promptly: If 2FA is enabled, ensure you use a valid code from the authenticator app during login.
Limit Retry Attempts: Avoid repeatedly trying to log in with incorrect credentials if you encounter issues.
Additional Support
If none of the above steps resolve the issue, or if you face other account-related problems, contact the Funio support team for assistance. By following the outlined steps and best practices, you can efficiently resolve IP bans and minimize the risk of them occurring in the future.