Changing the Login/email of your Funio Hub

About

The Funio Hub is controlled by a single username. This username is also your contact email address. 

When you registered with us, you needed to enter an email address that would be used for all communications as well as the creation of a username for your Funio account. This email becomes crucial to the security of your account because it is the sole login that controls all your services. Even your additional contacts cannot log into the customer Hub.

If you forgot your password, our customer Hub login page will only send out to that email and none other. Without access to that email, you are locked out.

What happens if you do not have access to this email anymore?

Since you cannot log into the account, you cannot modify this email. Here are some suggestions to gain access again :

Free email service address

If the email address used was a free email through a provider like Hotmail, Yahoo or Gmail, these addresses exist for a long time. Try to log into the account again with their "forgot password" procedures.

Internet service provider email

If the email was with your service provider, such as Sympatico, Videotron, AOL, and you still have service with this provider, contact them and see about reactivating the email, even if it is just for a day. You can also ask them about getting an email alias that would forward to another email you have.

Owned domain email

If you own the domain name of the email address, you can have it point on your hosting space and recreate the email. Talk to your webmaster for help doing this if the domain name is yours.

Company email address

If the email is a company owned address for which you might still work with, you could talk to the IT personnel and ask to reactivate the email for you.

None of the previous situations apply?

We can modify the email address for you, but we will require ID validation. You will need to scan the following information and send it by email to billing@funio.com (or fax to +1 514 286 1815) :

  • If the owner of the account is an individual:
    1. Letter providing old contact information (name, address, telephone and email);
    2. Contains Funio account number (or invoice/transaction ID);
    3. Letter must also specify the required modifications;
    4. Signed by current account owner;
    5. Photocopy of a picture ID of the current account owner.
  • If the owner of the account is a company
    1. Letter with company letterhead, providing old contact information (name, address, telephone and email);
    2. Also contains Funio account number (or invoice/transaction ID);
    3. Letter must also specify the required modifications;
    4. Signed by company contact;
    5. Photocopy of a picture ID of the company contact.
One of our representatives will get back to you as soon as possible.
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.