Setup your OX App Suite email on a Mac

Send and receive emails on your Mac

Configuring your Mac to send and receive emails is as easy as it can be.


  • Own OX App Suite or OX App Suite + Productivity products

Completion of the task: 15 minutes

Expertise: beginner

How to do it?

To setup email on Apple Mail:

  1. Launch Mail. If Mail is not in your dock, Command (⌘) + Space Bar. Then type Mail in the Spotlight search. Press enter to launch the Mail application.

  2. Within Mail, click Mail on the top left. Then select Add Account from the dropdown menu

  3. In the pop-up window, select Other Mail Account and click Continue

  4. On the next screen, enter the following information:

    • Name: Enter your first and last name

    • Email Address: Enter your email address

    • Password: Enter your mailbox password

  5. Click Sign In

  6. You will see an alert that says Unable to verify account name or password. Along with this alert, you will see more fields that require additional info. Fill in the following details:

    • Email Address: Enter your email address

    • User Name: Enter your email address again

    • Password: Your mailbox password

    • Account Type: IMAP

    • Incoming Mail Server:

    • Outgoing Mail Server:
      Important Note: Apple Mail will usually clear the User Name field after entering the Incoming and Outgoing Mail Server fields. Ensure your User Name is filled in with your email address after entering the server information and before clicking sign in

  7. Click Sign In

  8. Click Finish
    Next, we will make sure our SMTP server settings are correct, as Apple Mail tends to change them automatically during setup

  9. Within Mail, click Mail on the top left. Then select Preferences

  10. Select the Accounts tab at the top of the window, then select your IMAP email account from the left pane

  11. Click on the Server Settings tab, next to Mailbox Behaviors

  12. Under Outgoing Mail Account, Uncheck the automatically manage connection settings. (Make sure you do it under SMTP, and not IMAP, as they have the same checkbox) this will unlock a new area below

  13. Change the Port Number to 587

  14. Close the Accounts window

  15. Finally, go back to the Mail app. Your mail should begin downloading shortly if it hasn’t already.

Set up email using Outlook on a Mac:

  1. Launch Outlook. If Outlook is not in your dock, Command (⌘) + Space Bar. Then type Outlook in the Spotlight search. Press enter to launch the Outlook application.

  2. Within Outlook, click Outlook on the top left. Then select Preferences… from the dropdown menu

  3. Select Accounts

  4. In the new window, click on the + on the bottom left and New Account…

  5. Enter your email address

  6. Outlook will sometimes automatically select Exchange as the account type. Click on Not Exchange on the top right corner to switch the account type

  7. Select IMAP/POP at the bottom

  8. Enter the following details:

    • Email Address: enter your email address

    • Username: enter your email address

    • Password: enter your mailbox password

    • Incoming Server:

    • Port: 993

    • Use SSL to connect: Checked

    • Outgoing Server:

    • Port: 587

    • Use SSL to connect: Checked

  9. Click Sign In

  10. Click Done

  11. You’re done. You should see the main Outlook window and your email should begin downloading shortly.

Setup email on Windows PCs


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